Return Policy
PLEASE NOTE:
WE DO NOT DO FREE RETURNS, CHARGES APPLY.
For health and safety reasons, we do not accept returns or exchanges on hygiene-related products, even if unworn - including but not limited to undergarments, earrings, and personal care items. These sales are final.
RETURNS INFORMATION
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the appropriate parts, components and the packaging has arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to careless handling is excluded.
3. The product is not a hygiene product ( Underwear, earrings, and personal care items).
4. The product has been found to be defective immediately upon receipt.
5. We are entitled to charge the customer for shipping costs.
6. A return will be processed within 7-10 working days and if the conditions are met, the return will be officially acknowledged within this period.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the returns process.
-Send an email to: info@jessicaandliam.com
-Make sure the email contains the following:
- Order number
- Reason for the return request
- Photo of the product in case of breakage
- First name + last name of the customer
- Address of the customer
- We will then speak to you and give you the return address.
- Never send the return to the sender, we will send you the correct address after you have asked us to do so. You, the customer, are responsible for the shipping costs of returning the product.
REFUNDS FOR RETURNED ITEMS
We are happy to offer a full refund for returned items once the following conditions are met:
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The item has been returned to our central warehouse in Asia in its original condition.
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You have provided valid shipping proof and tracking details that clearly show the parcel has been delivered to the return address provided by our team.
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The tracking must cover the full journey to the final destination. Please do not select limited or partial tracking options, as we must be able to verify the item was successfully delivered to our warehouse.
⚠️ It is essential that you follow the return instructions provided by our customer support team. Failure to do so may result in your parcel being blocked or returned by customs, and we will not be able to process your refund.
Important:
Refunds can only be processed once the returned item is received and confirmed by our central warehouse in Asia. If tracking does not show successful delivery to the specified return address, we will be unable to issue a refund.
CANCELLATION
The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person who enters into a legal transaction for purposes that are not predominantly related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of cancellation
The cancellation period is 30 days from the day on which you, or a third party named by you, who is not the carrier has received or accepted the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
To exercise your right of withdrawal, you must inform us (Jessica & Liam) by means of a clear declaration (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The cost of returning the goods shall be borne by the buyer.
Record for shipments in transit
As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them to us. Of course, you can inform us in advance about your cancellation.
In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
** ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.